{
  "actions": [
    {
      "consequential": false,
      "description": "Open the current Jüulio start path from the homepage.",
      "id": "start-free",
      "label": "Start Free",
      "method": "GET",
      "path": "/",
      "requiresAuthentication": false,
      "requiresConfirmation": false,
      "requiresIdempotency": false,
      "state": "read"
    },
    {
      "consequential": false,
      "description": "Open the public form for requesting a Jüulio walkthrough.",
      "id": "book-demo",
      "label": "Book a demo",
      "method": "GET",
      "path": "/book-demo",
      "requiresAuthentication": false,
      "requiresConfirmation": false,
      "requiresIdempotency": false,
      "state": "read"
    },
    {
      "consequential": false,
      "description": "Open the public form for discussing workflow fit and onboarding.",
      "id": "contact-sales",
      "label": "Contact sales",
      "method": "GET",
      "path": "/contact-sales",
      "requiresAuthentication": false,
      "requiresConfirmation": false,
      "requiresIdempotency": false,
      "state": "read"
    }
  ],
  "canonicalHumanUrl": "https://juulio.com/agent-knowledge#customer-intake-and-crm",
  "contentVersion": "2026-07-23",
  "documentType": "topic",
  "locale": "en-US",
  "schemaVersion": "1.0.0",
  "topic": {
    "claims": [
      {
        "appliesTo": [
          "general"
        ],
        "canonicalHumanUrl": "https://juulio.com/privacy",
        "id": "privacy.public-safe-only",
        "kind": "limitation",
        "nextReviewAt": "2026-10-20",
        "ownerRole": "Jüulio Commercial Product Owner",
        "publicEvidenceUrls": [
          "https://juulio.com/privacy",
          "https://juulio.com/terms"
        ],
        "qualifiers": [
          "Customer data, account-specific guidance, credentials, prompts, source code, infrastructure, and unreleased work are excluded."
        ],
        "reviewedAt": "2026-07-22",
        "statement": "Jüulio Agent Knowledge contains only approved public product information.",
        "status": "approved",
        "topicIds": [
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          "ai-and-support",
          "privacy-security-and-actions"
        ]
      },
      {
        "appliesTo": [
          "body_shop",
          "auto_glass",
          "custom_shop"
        ],
        "canonicalHumanUrl": "https://juulio.com/agent-knowledge",
        "id": "workflow.communication-booking",
        "kind": "capability",
        "nextReviewAt": "2026-10-20",
        "ownerRole": "Jüulio Commercial Product Owner",
        "publicEvidenceUrls": [
          "https://juulio.com/"
        ],
        "qualifiers": [
          "It does not promise that every handoff is automated."
        ],
        "reviewedAt": "2026-07-22",
        "statement": "Jüulio supports customer communication, booking or scheduling, and follow-up around supported jobs.",
        "status": "approved",
        "topicIds": [
          "body-shop-operations",
          "auto-glass-operations",
          "customer-intake-and-crm"
        ]
      },
      {
        "appliesTo": [
          "body_shop",
          "auto_glass",
          "custom_shop"
        ],
        "canonicalHumanUrl": "https://juulio.com/agent-knowledge",
        "id": "workflow.customer-and-job",
        "kind": "capability",
        "nextReviewAt": "2026-10-20",
        "ownerRole": "Jüulio Commercial Product Owner",
        "publicEvidenceUrls": [
          "https://juulio.com/"
        ],
        "qualifiers": [
          "Available detail and permissions depend on the supported workflow."
        ],
        "reviewedAt": "2026-07-22",
        "statement": "Jüulio connects supported customer records with jobs and repair-order workflows.",
        "status": "approved",
        "topicIds": [
          "body-shop-operations",
          "auto-glass-operations",
          "customer-intake-and-crm",
          "repair-orders"
        ]
      }
    ],
    "id": "customer-intake-and-crm",
    "slug": "customer-intake-and-crm",
    "summary": "Supported customer records, communication, booking, and follow-up.",
    "title": "Customer intake and CRM"
  }
}