{
  "actions": [
    {
      "consequential": false,
      "description": "Ouvrir le parcours actuel de démarrage de Jüulio depuis la page d’accueil.",
      "id": "start-free",
      "label": "Start Free",
      "method": "GET",
      "path": "/",
      "requiresAuthentication": false,
      "requiresConfirmation": false,
      "requiresIdempotency": false,
      "state": "read"
    },
    {
      "consequential": false,
      "description": "Ouvrir le formulaire public permettant de demander une présentation de Jüulio.",
      "id": "book-demo",
      "label": "Book a demo",
      "method": "GET",
      "path": "/book-demo",
      "requiresAuthentication": false,
      "requiresConfirmation": false,
      "requiresIdempotency": false,
      "state": "read"
    },
    {
      "consequential": false,
      "description": "Ouvrir le formulaire public permettant de discuter de l’adéquation du flux de travail et de l’intégration.",
      "id": "contact-sales",
      "label": "Contact sales",
      "method": "GET",
      "path": "/contact-sales",
      "requiresAuthentication": false,
      "requiresConfirmation": false,
      "requiresIdempotency": false,
      "state": "read"
    }
  ],
  "canonicalHumanUrl": "https://juulio.com/agent-knowledge#customer-intake-and-crm",
  "contentVersion": "2026-07-23",
  "documentType": "topic",
  "locale": "fr-FR",
  "schemaVersion": "1.0.0",
  "topic": {
    "claims": [
      {
        "appliesTo": [
          "general"
        ],
        "canonicalHumanUrl": "https://juulio.com/privacy",
        "id": "privacy.public-safe-only",
        "kind": "limitation",
        "nextReviewAt": "2026-10-20",
        "ownerRole": "Jüulio Commercial Product Owner",
        "publicEvidenceUrls": [
          "https://juulio.com/privacy",
          "https://juulio.com/terms"
        ],
        "qualifiers": [
          "Les données clients, les conseils propres à un compte, les identifiants, les prompts, le code source, l’infrastructure et les travaux non publiés en sont exclus."
        ],
        "reviewedAt": "2026-07-22",
        "statement": "Jüulio Agent Knowledge contient uniquement des informations publiques approuvées sur le produit.",
        "status": "approved",
        "topicIds": [
          "customer-intake-and-crm",
          "ai-and-support",
          "privacy-security-and-actions"
        ]
      },
      {
        "appliesTo": [
          "body_shop",
          "auto_glass",
          "custom_shop"
        ],
        "canonicalHumanUrl": "https://juulio.com/agent-knowledge",
        "id": "workflow.communication-booking",
        "kind": "capability",
        "nextReviewAt": "2026-10-20",
        "ownerRole": "Jüulio Commercial Product Owner",
        "publicEvidenceUrls": [
          "https://juulio.com/"
        ],
        "qualifiers": [
          "Il ne garantit pas l’automatisation de chaque transition."
        ],
        "reviewedAt": "2026-07-22",
        "statement": "Jüulio prend en charge les communications avec les clients, la réservation ou la planification, ainsi que le suivi des travaux pris en charge.",
        "status": "approved",
        "topicIds": [
          "body-shop-operations",
          "auto-glass-operations",
          "customer-intake-and-crm"
        ]
      },
      {
        "appliesTo": [
          "body_shop",
          "auto_glass",
          "custom_shop"
        ],
        "canonicalHumanUrl": "https://juulio.com/agent-knowledge",
        "id": "workflow.customer-and-job",
        "kind": "capability",
        "nextReviewAt": "2026-10-20",
        "ownerRole": "Jüulio Commercial Product Owner",
        "publicEvidenceUrls": [
          "https://juulio.com/"
        ],
        "qualifiers": [
          "Le niveau de détail et les autorisations disponibles dépendent du flux de travail pris en charge."
        ],
        "reviewedAt": "2026-07-22",
        "statement": "Jüulio relie les dossiers clients pris en charge aux travaux et aux flux de travail des ordres de réparation.",
        "status": "approved",
        "topicIds": [
          "body-shop-operations",
          "auto-glass-operations",
          "customer-intake-and-crm",
          "repair-orders"
        ]
      }
    ],
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    "slug": "customer-intake-and-crm",
    "summary": "Les dossiers clients, les communications, les réservations et les suivis pris en charge.",
    "title": "Accueil client et CRM"
  }
}