Sweating the Small Stuff: The Long-Term Affects of Minor Annoyance
Whether it’s a particularly challenging customer, misplaced paperwork, aging tools, or a cluttered desk, every...
Your Estimator Is Your Most Expensive Salesperson
Most collision repair shops track technician efficiency down to the tenth of an hour. Very...
Bringing Methods to Madness: Letting Reality Drive Your Upgrades
As all businesses grow, the processes that once felt simple often become more layered, unruly,...
The Rental Car Deadline Already Passed. Now What?
In most collision claims, the only cost that can hit a customer day-by-day is the...
Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
Customer Connections: Turning Small Talk Into Big Results
The long term success of any business depends heavily on how well it connects with...
Standing Out From The Surf: Combining An Online Presence For Bodyshops
The majority of potential customers in today’s market look online before choosing to shop with...
The Ghost Jobs Eating Your Calendar
When Your Auto Body Shop Looks Full, but Work Isn’t Moving You’ve got 12 cars...
