The Front Desk Script That Gets Deposits Without Scaring Customers Away
In many collision repair shops, the deposit conversation happens right after the estimate is reviewed,...
You Can Fix the Car. Can You Prove It?
A repair can be done correctly and still become a legal problem years later. A...
The Insurance Company’s Estimate Was Written by an Algorithm
A customer walks in with a clean-looking insurance estimate and assumes the hard part is...
The Repair Your Grandfather Would Recognize, And the One He Wouldn’t
Pull and replace a quarter panel, block and prime the repair area, match and spray...
You’re Still Coming in Every Day. That’s the Problem.
Many family transitions in a collision repair shop stall for the same reason: the founder...
The Shop Was Never in Writing. Now It Has to Be.
In a previous discussion about family succession in a collision repair shop, we looked at...
Your Kid Knows How to Fix Cars. That’s Not the Hard Part
Most collision repair shop owners preparing a family handoff spend years making sure their child...
The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
