Your Shop Opens at 8. Your Techs Start at 8. That’s the Problem.
In many collision shops, the first hour of the day is the least productive hour...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
What Happens to Your Shop When You Get Hurt
Most shop owners have thought about what would happen if a key technician went down....
The Parts Duplication Problem: What to Do When You’ve Ordered Twice
Duplicate part orders are common in high-volume collision repair environments. A supplement approval arrives after...
Why Your Labor Rate Is Too Low and You Don’t Know It
On a normal Tuesday, you can have a full schedule, a technician flagging hours, and...
The Shop That Looks Professional Before the Customer Even Arrives
The decision to trust a shop often happens before the customer pulls into the lot....
When the Painter Calls in Sick and the Booth Is Booked Solid
When the painter calls in sick on a day your booth is booked back-to-back, the...
The Family Member Employee Problem in Collision Repair Auto Body Shops
Hiring a spouse, sibling, or adult child can feel like a practical shortcut when the...
