First Impressions: Making the Most of Your Shop’s First Look.
While the quality of a business’s work is the foundation of long-term success, first impressions...
Why You’re Profitable on Paper but Can’t Make Payroll
You do a quick run of the numbers. Last month showed $95,000 in revenue. Expenses...
You Have 47 Five-Star Reviews. Why Aren’t You Getting More Calls?
You checked Google Maps, and your collision repair shop has 47 five-star reviews. The competitor...
Keeping Things Clear: The Benefits of Proper Communication
For many businesses, customer communication is limited to handling complaints, resolving difficult situations, or responding...
Comebacks Come From Late Feedback, Not Bad Work
A customer returns for the third time. First visit was orange peel. The second visit...
You and Your Shop: Improving Your Work Through Elevating Yourself
By: Arthur Roseberry Running a successful business is challenging, demanding, and often stressful. For collision...
Stopping the Bleeding: Tips to Reduce the Small Cash Losses
Inefficiencies, lost revenue, and simple mistakes can significantly impact the bottom line of any business....
Why Your $30-an-Hour Lead Tech Still Leaves for a $25 Shop
In the exit interview, the lead technician explains why. A dealer offered $28 an hour....
