You’re Still Coming in Every Day. That’s the Problem.
Many family transitions in a collision repair shop stall for the same reason: the founder...
Going Long: Benefits of Downselling Rather Than Upselling in Your Shop
By: Arthur Roseberry In collision repair, getting the most money out of a customer today...
The Shop Was Never in Writing. Now It Has to Be.
In a previous discussion about family succession in a collision repair shop, we looked at...
Openness Outside The Shop: Responding To Customers Publicly
By: Arthur Roseberry What your shop says online is not just for the person you...
Your Kid Knows How to Fix Cars. That’s Not the Hard Part
Most collision repair shop owners preparing a family handoff spend years making sure their child...
‘Getting To It Later’: Messy Desks and Their Deep Costs
By: Arthur Roseberry If your desk is always covered in paperwork, the problem isn’t a...
The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
Learning From Others Mistakes: Making Your Shop Better at Competitors Expense
By: Arthur Roseberry Your competitors are showing you exactly what local customers care about. No...
