Your Estimator Is Your Most Expensive Salesperson
Most collision repair shops track technician efficiency down to the tenth of an hour. Very...
The Rental Car Deadline Already Passed. Now What?
In most collision claims, the only cost that can hit a customer day-by-day is the...
Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
Customer Connections: Turning Small Talk Into Big Results
The long term success of any business depends heavily on how well it connects with...
Standing Out From The Surf: Combining An Online Presence For Bodyshops
The majority of potential customers in today’s market look online before choosing to shop with...
Where There’s a Will: Managing All Payment for your Shop
For any business to succeed, it must be able to accept payment from customers. For...
When a Customer Says You Damaged Their Car
A customer picks up their car after a week in your collision repair shop. Two...
Speaking the Same Language: Communicating Complexity to Clients
For a business to succeed and be chosen by customers, it must offer goods or...
