Comebacks Come From Late Feedback, Not Bad Work
A customer returns for the third time. First visit was orange peel. The second visit...
Why Your Best Customer Called Three Times
Mrs. Johnson has been coming to your shop for 10 years. She dropped off her...
Your Tech Started a Job You Never Approved
You walk into the bay and see your tech three hours into a repair. You...
First Come, Last Served? – Job Prioritization for Bodyshops
Completing work for customers in a timely and accurate manner is essential for any business...
The $3,200 Repair You Finished – But Never Got Paid For.
You finished a $3,200 bumper-and-quarter-panel repair two weeks ago. The car is ready. You have...
Why You’re Losing Jobs You Already Won
A customer approves your $4,200 estimate on Monday. By Friday, the car never shows up....
From First Step to Last – Improving your Bodyshop for Customers
At the end of the day, customers are the lifeblood of any business. While this...
Your Shop on Stage: The Ease and Benefits of a Social Media Presence
In today’s ever-changing market, there are many ways to expand your business’s reach. For collision...
