Conflict at the Compressor: Handling disagreement as a bodyshop owner
Conflict is unavoidable in any business, even those that are well run. Whether it comes...
First Impressions: Making the Most of Your Shop’s First Look.
While the quality of a business’s work is the foundation of long-term success, first impressions...
You Have 47 Five-Star Reviews. Why Aren’t You Getting More Calls?
You checked Google Maps, and your collision repair shop has 47 five-star reviews. The competitor...
Keeping Things Clear: The Benefits of Proper Communication
For many businesses, customer communication is limited to handling complaints, resolving difficult situations, or responding...
Comebacks Come From Late Feedback, Not Bad Work
A customer returns for the third time. First visit was orange peel. The second visit...
Why Your Best Customer Called Three Times
Mrs. Johnson has been coming to your shop for 10 years. She dropped off her...
Your Tech Started a Job You Never Approved
You walk into the bay and see your tech three hours into a repair. You...
First Come, Last Served? – Job Prioritization for Bodyshops
Completing work for customers in a timely and accurate manner is essential for any business...
