Sweating the Small Stuff: The Long-Term Affects of Minor Annoyance
Whether it’s a particularly challenging customer, misplaced paperwork, aging tools, or a cluttered desk, every...
Bringing Methods to Madness: Letting Reality Drive Your Upgrades
As all businesses grow, the processes that once felt simple often become more layered, unruly,...
Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
Customer Connections: Turning Small Talk Into Big Results
The long term success of any business depends heavily on how well it connects with...
Milage Inside The Shop: Managing Tools and Depreciation for a Bodyshop
All businesses rely on tools to help or improve the delivery of their services. Large...
Where There’s a Will: Managing All Payment for your Shop
For any business to succeed, it must be able to accept payment from customers. For...
Repairing Robots? Handling Collision Repair for Self-Driving Vehicles
Whether you feel excited or cautious about it, AI-assisted and self-driving vehicle technology is steadily...
When a Customer Says You Damaged Their Car
A customer picks up their car after a week in your collision repair shop. Two...
