Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
Customer Connections: Turning Small Talk Into Big Results
The long term success of any business depends heavily on how well it connects with...
Standing Out From The Surf: Combining An Online Presence For Bodyshops
The majority of potential customers in today’s market look online before choosing to shop with...
Going Green Isn’t a Luxury. It’s a Survival Move.
Why “Green” Becomes a Survival Move Under Cycle-Time Pressure? In a collision repair shop, the...
Milage Inside The Shop: Managing Tools and Depreciation for a Bodyshop
All businesses rely on tools to help or improve the delivery of their services. Large...
You Opened a Second Location. Why Is Your First Body Shop Struggling?
You opened a second collision repair location, and it’s growing. But your original body shop,...
Repairing Robots? Handling Collision Repair for Self-Driving Vehicles
Whether you feel excited or cautious about it, AI-assisted and self-driving vehicle technology is steadily...
Speaking the Same Language: Communicating Complexity to Clients
For a business to succeed and be chosen by customers, it must offer goods or...
