How COVID Changed Auto Parts Delivery (And Why It Still Matters)
Before COVID: The 2-Day Parts World In 2019, repairs moved fast. A customer dropped off...
Why Cars Sit in Your Bay Waiting for Parts
A customer’s car has been in your collision shop for nine days. You worked on...
Adding to the Team: Attitude vs Skill
Adding new team members to any fast-paced business is a complex task. For collision repair...
Part 2: How to Run Saturday Intake Without Creating Comebacks
Part 1 showed why Saturday repairs drive more comebacks: less support, weaker handoffs, and higher...
Part 1: Why Saturday Repairs Create More Comebacks
You open on Saturdays to improve customer convenience. You do not want to reject Old...
Making Payment Less Painful
While receiving payment is essential to every business, collecting payment after a job is completed...
Up and Up: Managing Training as a Bodyshop
A key part of running a successful business is training and developing employees. This is...
How to Upsell Custom Work Without Extending Cycle Time
Most collision shops have vehicles sitting in the shop while waiting on supplements, approvals, or...
