Repairing Robots? Handling Collision Repair for Self-Driving Vehicles
Whether you feel excited or cautious about it, AI-assisted and self-driving vehicle technology is steadily...
When a Customer Says You Damaged Their Car
A customer picks up their car after a week in your collision repair shop. Two...
Why Your Parts Supplier Gives Your Competitor Better Pricing
You can order the same fender from the same vendor and still pay more because...
Conflict at the Compressor: Handling disagreement as a bodyshop owner
Conflict is unavoidable in any business, even those that are well run. Whether it comes...
Making the Most: Investing in Your Shop’s Success
For most businesses, once profitability and stability are achieved, the next logical step is reinvestment....
Keeping Things Clear: The Benefits of Proper Communication
For many businesses, customer communication is limited to handling complaints, resolving difficult situations, or responding...
Why Your $30-an-Hour Lead Tech Still Leaves for a $25 Shop
In the exit interview, the lead technician explains why. A dealer offered $28 an hour....
Building Great Teams: Employee Benefits from Upgraded Management Systems
For any business to serve customers well, the employees doing the work must feel comfortable,...
