Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
A Second Right Hand: Promoting To Your First Leadership Position
By: Arthur Roseberry No shop can become its best on the strength of one leader...
The Parts Duplication Problem: What to Do When You’ve Ordered Twice
Duplicate part orders are common in high-volume collision repair environments. A supplement approval arrives after...
Why Your Labor Rate Is Too Low and You Don’t Know It
On a normal Tuesday, you can have a full schedule, a technician flagging hours, and...
Leaning Into The Slope: Benefits for Bodyshops in a Worsening Economy
By: Arthur Roseberry When inflation rises, unemployment increases, or credit tightens, every business feels the...
When the Painter Calls in Sick and the Booth Is Booked Solid
When the painter calls in sick on a day your booth is booked back-to-back, the...
Your Estimator Is Your Most Expensive Salesperson
Most collision repair shops track technician efficiency down to the tenth of an hour. Very...
Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
