Tutorial on Using Technical Support in Jüulio™
Accessing Support Features
- Step 1: Locate the Support Icon
- Navigate to the top right of the Jüulio™ screen and click on the chat bubble icon.
Navigating Support Options
- Step 2: Explore Dropdown Options
- After clicking the chat bubble, a dropdown menu appears offering three options: Frequently Asked Questions, Help, and About.
- Frequently Asked Questions: Directs you to a list of commonly asked questions about Jüulio™.
- Help: Takes you to a collection of tutorials.
- About: Provides more information about Jüulio™ and its offerings.
Using the Help Function
- Step 3: Access Tutorials
- Click on the ‘Help’ button to access the tutorials section.
- Browse through various tutorials such as ‘Managing Users’. Each tutorial may include a text guide and a video tutorial.
Engaging with Tutorial Content
- Step 4: Interact with Tutorial Materials
- Choose a tutorial topic, like ‘Managing Users’. You can read the step-by-step guide or play the video tutorial available at the top of the page.
Returning to Jüulio™ Platform
- Step 5: Navigate Back to the Platform
- After viewing the tutorials, return to the main interface of Jüulio™ to continue your work or explore more support options.
Exploring More Support Options
- Step 6: Additional Support through Profile
- Click on your profile icon or image at the bottom left of the screen.
- Access the help center again through this shortcut to view more documentation, including tutorials and FAQs.
Interacting with the Chatbot for Instant Help
- Step 7: Use the Chatbot for Immediate Assistance
- At any point, engage with the chatbot by typing your questions in natural language.
- Example: Ask “What is OKR?” to get a definition and understanding of Objectives and Key Results.
- Follow-Up: If you need to know how to add OKRs, simply ask, “How do I add OKRs in my account?” The bot will provide step-by-step instructions.
Conclusion
This guide equips you with the knowledge to effectively navigate and utilize the technical support features within Jüulio™. Whether you prefer reading detailed tutorials, watching instructional videos, or seeking quick answers through a chatbot, Jüulio™’s support system is designed to assist you in maximizing the platform to benefit your business operations.