Setting Up and Using the Help Center in Jüulio™
1. Accessing the Help Center
- Step 1: Log into your Jüulio™ dashboard.
- Step 2: Navigate to the ‘Organization’ function and select the ‘Help Center’ section.
2. Understanding the Help Center Structure
- Step 3: Familiarize yourself with the difference between the Help Center and the Support Center. The Help Center is for internal use, providing your employees with necessary policies and procedures.
3. Creating Knowledge Bases
- Step 4: Click on ‘Settings’ within the Help Center to add a new knowledge base.
- Step 5: Enter the name of the knowledge base (e.g., “Book Open”) and provide a description.
- Step 6: Choose a category for organizing content within the knowledge base and select an icon to represent it.
4. Setting Visibility and Access
- Step 7: Decide the visibility of each knowledge base or article. Choose whether the information should be public within your organization or restricted to certain employees.
- Step 8: Specify if the content is for employees only and select which employees have access to this information.
5. Adding Categories to a Knowledge Base
- Step 9: Within your knowledge base, add categories to further organize articles (e.g., “Privacy Policy”).
- Step 10: Select an icon for the category and save your settings.
6. Creating and Managing Articles
- Step 11: Within a category, start adding articles by clicking on ‘Add Article’.
- Step 12: Provide a name for the article (e.g., “Privacy Policy”), add a detailed description, and input the content using the rich text editor for formatting.
- Step 13: Add any necessary tags or additional information that helps in categorizing or understanding the article.
7. Publishing and Updating Content
- Step 14: Review the information you’ve added to ensure accuracy and completeness.
- Step 15: Save the article. It now becomes available to selected employees based on the visibility and access settings you’ve chosen.
8. Maintaining the Help Center
- Step 16: Regularly update and review the Help Center content to ensure it remains relevant and useful.
- Step 17: Encourage feedback from employees on the Help Center’s usefulness and make adjustments as necessary.
Conclusion
The Help Center in Jüulio™ is an essential tool for maintaining a well-informed workforce. By setting up a structured and accessible internal knowledge base, you can ensure that all employees understand their roles and responsibilities, along with adhering to company policies and procedures. This guide provides a clear path to creating and managing a comprehensive Help Center within Jüulio™.