The Rental Car Deadline Already Passed. Now What?
In most collision claims, the only cost that can hit a customer day-by-day is the...
Why You Should Fire 10% of Your Customers
When Revenue Looks Good, but Capacity Feels Tight In a collision repair shop, one customer...
Customer Connections: Turning Small Talk Into Big Results
The long term success of any business depends heavily on how well it connects with...
Standing Out From The Surf: Combining An Online Presence For Bodyshops
The majority of potential customers in today’s market look online before choosing to shop with...
When a Customer Says You Damaged Their Car
A customer picks up their car after a week in your collision repair shop. Two...
Speaking the Same Language: Communicating Complexity to Clients
For a business to succeed and be chosen by customers, it must offer goods or...
Conflict at the Compressor: Handling disagreement as a bodyshop owner
Conflict is unavoidable in any business, even those that are well run. Whether it comes...
First Impressions: Making the Most of Your Shop’s First Look.
While the quality of a business’s work is the foundation of long-term success, first impressions...
