The Repair Your Grandfather Would Recognize, And the One He Wouldn’t
Pull and replace a quarter panel, block and prime the repair area, match and spray...
Teamwork Without the Dreamwork: Why Team Building is Harder for Bodyshops
By: Arthur Roseberry A business only runs well when the whole team works like one....
Going Long: Benefits of Downselling Rather Than Upselling in Your Shop
By: Arthur Roseberry In collision repair, getting the most money out of a customer today...
Preparing for Tax Season: Avoiding Pain and Battling Books
By: Arthur Roseberry Tax season is unavoidable, but chaos and stress are not. The old...
Openness Outside The Shop: Responding To Customers Publicly
By: Arthur Roseberry What your shop says online is not just for the person you...
‘Getting To It Later’: Messy Desks and Their Deep Costs
By: Arthur Roseberry If your desk is always covered in paperwork, the problem isn’t a...
The Job That Sat for 30 Days Waiting on One Decision
Every collision repair shop has a vehicle that sits longer than it should. Not because...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
