Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
What Happens to Your Shop When You Get Hurt
Most shop owners have thought about what would happen if a key technician went down....
A Second Right Hand: Promoting To Your First Leadership Position
By: Arthur Roseberry No shop can become its best on the strength of one leader...
Why Your Labor Rate Is Too Low and You Don’t Know It
On a normal Tuesday, you can have a full schedule, a technician flagging hours, and...
The Family Member Employee Problem in Collision Repair Auto Body Shops
Hiring a spouse, sibling, or adult child can feel like a practical shortcut when the...
Your Team and You: Leading Rather Than Watching Your Bodyshop
By: Arthur Roseberry For any team to accomplish a meaningful goal, it must be more...
Sweating the Small Stuff: The Long-Term Affects of Minor Annoyance
Whether it’s a particularly challenging customer, misplaced paperwork, aging tools, or a cluttered desk, every...
Your Estimator Is Your Most Expensive Salesperson
Most collision repair shops track technician efficiency down to the tenth of an hour. Very...
