First Impressions: Making the Most of Your Shop’s First Look.
While the quality of a business’s work is the foundation of long-term success, first impressions...
Why You’re Profitable on Paper but Can’t Make Payroll
You do a quick run of the numbers. Last month showed $95,000 in revenue. Expenses...
Comebacks Come From Late Feedback, Not Bad Work
A customer returns for the third time. First visit was orange peel. The second visit...
You and Your Shop: Improving Your Work Through Elevating Yourself
By: Arthur Roseberry Running a successful business is challenging, demanding, and often stressful. For collision...
Stopping the Bleeding: Tips to Reduce the Small Cash Losses
Inefficiencies, lost revenue, and simple mistakes can significantly impact the bottom line of any business....
Why Your $30-an-Hour Lead Tech Still Leaves for a $25 Shop
In the exit interview, the lead technician explains why. A dealer offered $28 an hour....
Building Great Teams: Employee Benefits from Upgraded Management Systems
For any business to serve customers well, the employees doing the work must feel comfortable,...
Why Your Supplements Keep Getting Denied
The Mindset Shift Most Collision Repair Shops Haven’t Made Yet You find hidden damage during...
