Why Cars Sit in Your Bay Waiting for Parts
A customer’s car has been in your collision shop for nine days. You worked on...
Adding to the Team: Attitude vs Skill
Adding new team members to any fast-paced business is a complex task. For collision repair...
Part 2: How to Run Saturday Intake Without Creating Comebacks
Part 1 showed why Saturday repairs drive more comebacks: less support, weaker handoffs, and higher...
Part 1: Why Saturday Repairs Create More Comebacks
You open on Saturdays to improve customer convenience. You do not want to reject Old...
Up and Up: Managing Training as a Bodyshop
A key part of running a successful business is training and developing employees. This is...
The Hybrid Surge: Why Your Estimators Are Leaving Money on the Table
Hybrid sales surged in 2024 and 2025 after changes to federal tax credits. As a...
How to Upsell Custom Work Without Extending Cycle Time
Most collision shops have vehicles sitting in the shop while waiting on supplements, approvals, or...
Your Auto Body Shop Is Busy Because It Is Choked
It’s Thursday afternoon. Inside the auto body shop, the floor is loud. Bays are full....
