When a Customer Says You Damaged Their Car
A customer picks up their car after a week in your collision repair shop. Two...
Speaking the Same Language: Communicating Complexity to Clients
For a business to succeed and be chosen by customers, it must offer goods or...
Why Your Parts Supplier Gives Your Competitor Better Pricing
You can order the same fender from the same vendor and still pay more because...
Making the Most: Investing in Your Shop’s Success
For most businesses, once profitability and stability are achieved, the next logical step is reinvestment....
Why Your $500 Facebook Ad Spent Got You Zero Calls
You can spend $500 on Facebook, get dozens of clicks, and still get zero calls...
First Impressions: Making the Most of Your Shop’s First Look.
While the quality of a business’s work is the foundation of long-term success, first impressions...
Why You’re Profitable on Paper but Can’t Make Payroll
You do a quick run of the numbers. Last month showed $95,000 in revenue. Expenses...
You Have 47 Five-Star Reviews. Why Aren’t You Getting More Calls?
You checked Google Maps, and your collision repair shop has 47 five-star reviews. The competitor...
