You’re Still Coming in Every Day. That’s the Problem.
Many family transitions in a collision repair shop stall for the same reason: the founder...
Preparing for Tax Season: Avoiding Pain and Battling Books
By: Arthur Roseberry Tax season is unavoidable, but chaos and stress are not. The old...
The Shop Was Never in Writing. Now It Has to Be.
In a previous discussion about family succession in a collision repair shop, we looked at...
Your Kid Knows How to Fix Cars. That’s Not the Hard Part
Most collision repair shop owners preparing a family handoff spend years making sure their child...
‘Getting To It Later’: Messy Desks and Their Deep Costs
By: Arthur Roseberry If your desk is always covered in paperwork, the problem isn’t a...
The Detailer Is the Last Person Before the Customer. Treat Them Like It
The detailer is often the lowest-paid person in the shop and the last one to...
Action and Reaction: Listening to Your Team Without Backing Down
By: Arthur Roseberry Change always creates friction, even in a strong business. No matter how...
What Happens to Your Shop When You Get Hurt
Most shop owners have thought about what would happen if a key technician went down....
